GovPilot-2022-28 GovPilot°
Subscription Service Order
GrandZpo
.
ce City, CA
Sales Representative
Taseen Peterson
taseen@govpilot.com
Proposal Valid Through 8M1/2022
Document Ref:X31ZA-BHNHW-J8UR7-SCXSET�$ Page 1 of 16 �i
Overview of Services
GovPilot is a cloud-based government management platform developed exclusively for local government.
We unify fragmented data and communication between employees,department heads and their
administrators, resulting in an environment in which information flows freely and subject matter knowledge
can be obtained-within seconds. With a clear view of how well a department is operating, administrators, and
department heads alike can make more educated decisions on the best course-of action.
Leveraging Best Government Practices (BGP).from subject matter experts, GovPilot has developed a catalog
of over 120 standard template modules as well as 3 premium services. GovPil'ot regularly checks the pulse of
local governments and incorporates their feedback into the product,.benefiting,all of our.customers!
GovPilot.accommodates unlimited users,'which allows governments to manage and share critical data
throughout their organization, at no additional cost. This information can be shared 24/7 from the office,the
field,.or the employee's home.
Wherever the Community,
Whatever the Problem,
GovPi.lot� offers a Solution.
p GovPilot°
Document Ref:X31ZA-BHNHW-J8UR7-SCXSE, Page 2 of 16
Benefits of GovPilot
Employee & Elected.Officials Benefit
• Custom izablee-Dashboards to see the data that's important to you-
Remove communication and.data.silos
• Cut-down on call volume,walk-ins and other distractions
• Learn one platform,replace single-purpose software systems;IT doesn't need to support 10+systems
• Drastically improve,productivity through automated modules
Constituent Benefits
• Convenience of E-Commerce functionality—submit application and pay online
• Communicate concerns via Mobile App
• Access information and data via website,eliminating need to submit OPRA
Unlimited Users
• All employees and Elected Officials are eligible.for login credentials
Preloaded Data
• Assessment Records,Municipal and Parcel Boundaries
• Foreclosure Filings
Cloud.Based
• Access,manage and edit data from the office and in the field
• No scaling limitations,local server installation,burdensome maintenance costs or time-consuming software updates
• Data updates occur in real time,enabling office-based employees to collaborate with colleagues in the field via mobile
device
Fields & Forms
Document Ref:X31ZA-BHNHW.J8UR7-SCX5E r_____Page 3 of 16
• GovPilot works closely with assigned divisions and,departments to modify the platform based on your unique needs
• Deploy flexible modules and forms integrated with pre-loaded data
• User-friendly,drag-and-drop interface
• Merge and log external data,attach documents,calendars;files and.notes to individual property records with ease
Document ReF.X31ZA-BHNHW J8UR7-SCX5E P� F 'Page 4 of 16 r�
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GovPilot's Templated Modules Consist of 5 Main Components
® Dashboard
Whether you are a typist,department head,city manager or elected official,GovPilot's dashboard allows you to
retrieve the answers you need,-quickly.The dashboard is customizable,allowing users to create shortcuts to their
data,called"tiles".These tiles are'doorways to filtered and sorted data sets.When clicked,each tile opens a.
different view.Arrange and add an unlimited number of tiles with unparalleled ease.
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Property Profile
The cornerstone of our platform,this feature links all property-related data to a single property profile.See all
building permits,violations and licenses associated with a property.Attach and take notes within the profile as
well.
Document Ref.X31ZA-BHNHW.J8UR7-SCXSE��^� �� Page 5 of 16
PGovPilot-
Document Ref:X31ZA-BHNHW.18UR7—=X5E Page 6 of 16
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Digital Forms E-commerce Functionality
GovPilot's digital forms can significantly reduce the time your staff spends on data entry. Form data is routed
directly into the GovPilot system,eliminating the redundant process of a government employee transferring
constituent information from a.PDF to the database. Constituents access,complete and submit digital forms
through your government website. Form logic blocks submission until all required fields have been populated,
which guarantees that your departments receive properly completed forms,every time.
Automated Workflows
GovPilot's workflow engine reads data,calendar and user activity as triggers to automate the completion of a
multitude of tasks,including the processing of public requests,licenses,applications,e-commerce transactions
and internal administrative functions.Automated alerts notify employees of changes in project status and
streamline post-submission correspondence with applicants.Workflows improve operational efficiency while
promoting transparency and accountability among.employees and departments.
t Geographic Information System(GIS)
A picture.is worth a thousand words. From.cave paintings to ernojis,graphic depiction is an integral part of how
humans communicate and make sense of the world.When trying to identify patterns and otherwise understand
your data—which could include.thousands or even millions of variables-the ability to visualize that data is
essential.GovPilot's user-friendly map grants ALL government employees the ability to harness the power of a
geographic information system(GIS).
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Document Ref.X31ZA-BHNHW-18UR7-SCME j Page 7 of 16 j
Service Order -
Billing
Customer Name: Grand Terrace City, CA Contact
Billing Address: 22795 Barton Road Billing
Phone
City,State,Zip: Grand Terrace,CA 92313 Billing
Email �
Project Manager(person running onboarding on
behalf of the customer)
Name Leila Holtzen
Email Iholtzen@grandterrace-ca..gov,
Title Project Manager
Phone —_-- � 909-824-6621 x 229 -- -- }
Webmaster
-Full Name
Email
Phone
Vendor GovPilot LLC Address , 204 E. Main St
f City,State,Zip T Manasquan,NJ 08736 Vendor— Taseen Peterson
Contact
Pricing Valid Through: 8/81/2022 Term: 3 Year
Bill-Date t 2022-09-01 Effective Date 4 2022-09-01
Document 9f:X31ZA-BHNHW.18UR7 SCX5E Page 8 of 16
Annual Subscription
Package Level A� nnual Subscription Fee
Modified Professional $42,164 00
.Module Name Module Owner Data Import Flow Chart:
Building Permit Luis Gardea Yes $6,000.00
Business Registration i Haide Aguirre No https://Iu'cid.app/lucidchar
t/ee0e4fe3-83ac-41 e8-
88dc-d69afde78d7c/edit?
invitationld=inv_72c6d1 be
ea01-43e378e80=
4a8ffbaea3d0
CCO Leila Holtzen Yes $3,000.00 https://lucid.app/lucidchar
t/1168ba73-dc50-460c-
8037-00799505c8%edit?
invitationld=inv_d0544bdf-
dcb0-04a-8cee=
ef30a104fce5
Land Use Haide Aguirre No
Rental Property Leila Holtzen Yes $3,000.00
Registration
Report a Concern Leila Holtzen Yes $3,000.00 https://lucid.app/lucidchar
t/5e0cfea8-c610-4a2c-
a2bc-cb58924b91 b7/edit?
invitationld=inv_9ab18c96
-438b74.ce7-97ec- i
181 b7f7e7fde
L Right of Way Permit Luis Gardea � Yes $3,000.00
�~ Document Ref:X31ZA-BHNHW-J8UR7-SCX5E , E. Page 9
Special Event Haide Aguirre No https://Iucid.app/lucidchar .
t/5583011-06ba-4716•
8aa9-d1 ba224c56a5/edit?
1nvitationld=i.nv_4ab5a417
-ac54-47da-bbb3-
3093ce948fe
Street Opening Luis Gardea No https://lucid.app/lucidchar
t/beabf187-91 of-415e-
96fc-70.57c94866dc/ed it?
invitationld=inv_53172d61
5520-4dc8-8al 9-
fea26e2487ae
TBD Haide Aguirre No
TBD Haide Aguirre No
Zoning-Permit Haide Aguirre . No
Total data import cost for $18000.00
selected modules
***All data import from provided files/samples. Files containing images/.attachments have not yet been reviewed by
GovPilot.We have been advised they are linked by reference or account numbers.As long as this is accurate,we should be
able to link in the module
Name .._ u ' —� Price QTY , Subtotal
12 selected modules $42,767,00 1 $42,767.00
Data import — $18,000.00 1 $18,000.00
Subtotal $60,761.00
Discount on data -$9,000:00
Tax $0.00
1 st Year annual Total $51,767.00
Year 2 &3 annual fee$42,764.00
Document Ref:X31ZA-BHNHW-J8UR7-SCX5E t Pagel of�16��j
TERMS: Pricing is based on an annual,unlimited subscription.fee which includes an unlimited number of user licenses, initial
onboarding; and unlimited support. Payment is due upon execution of this agreement. Onboarding will not commence until
payment has been received. This subscription will automatically :renew annually upon the effective date,. as set forth
above,unless either party has provided a notice of termination to the other at least thirty(30) days prior to such renewal date.
Payment is due upon renewal. Failure to make payment within ten (10) days of renewal, or any other payment due date,will
result in a notice of default. Failure to make payment within ten (1.0) days of notice of default will result in
shut off of all Customer.access to systems/modules and services. Service under the Agreement will not be restored. until
payment has,been received. GovPilot does not waive any rights or remedies provided under the terms of this Agreement in-the
event of default. The Master Subscription Agreement between Client and PropertyPilot, LLC d/b/a GovPilot (the "MSA"),-as -
it may be amended from time to time-pursuant to the MSA,the onboarding,and implementation process,and the onboarding s
tatement of work are incorporated by reference in this Subscription Service Order ("Service Order') all of which collectively,
comprise the"Agreement"Capitalized terms-not defined in this Service Order have the meaning given them in the MSA,
The person signing below represents that he or she -is authorized to sign this Service Order on behalf of-Client and
that Client accepts this Service.Order subject to the terms in the MSA. Signatory represents that all appropriate resolutions
from the governing body,if appropriate,have been obtained to authorize execution of this Contract._
GovPilot's liability to the Customer for actual,direct damages resulting.from GovPilot's performance hereunder and for any and
all third party claims to the extent arising from GovPilot's negligence, willful misconduct, or violation of law in fulfilling.its
obligations herein, shall be limited in the aggregate to the total amount of fees actually paid or payable by the Customer to
GovPilot under this Agreement for the year previous to the incident which gave cause for such liability
GovPilot shall retain ownership rights to(1)all of its intellectual property,including any derivatives,modifications and
enhancements thereto;(2) Confidential Information of GovPilot,and (3).any tools or scripting applications used,developed or
created by GovPllot or its third party licensors during the performance of this Agreement.
�— Propertypilot, LLC dba GovPilot �— T — Grand Terrace City, CAA
Signature: _�„K,D��o Signature: .—_
Name: ,lames Delmonico Name: Konrad Bolowich
Title: Chief Product officer Title: Town Manager
Date: 07/12/2022 Date: V 1214)2o2o— f�
Document Ref:X31ZA-BHNHW-J8UR7-SCX5E Page 11 of 1! 6 J
On-boarding and Implementation Process
Our on-boarding team is here to help you implement&launch GovPilot.
Your.Account Manager& Onboarding Project Manager will
1. Kick-off Call coordinate a call with you to learn about how you will be
leveraging GovPilot to.gain further transparency into your
day to day processes.
To get started on your new GovPilot deployment,we need to
confirm.the information you've provided us during the sales
2.Variable Validation process. This will also be a great opportunity for us to i
collect any additional, information to ensure a successful
on-boarding experience.
During this time, our On-boarding team will be building out
3,Variable Implementation** the modules you signed for. While this process typically
takes 45-60 Days, there are times we need additional
clarification. Please be sure to respond to any inquiries in a
timely fashion so we can ensure a timely delivery of your,
services.
We'll provide 1 hour live web training and.Q&A focused on I
your end-user team members.. We II deliver the training
using your modules so that the users know exactly how to
4.Team Training work with GovPilot.
We'll also provide access to our premier knowledge-base so
your team can get the answers to:their questionsinstantly!
**Variable Validation is subject to the terms stated within the On-Boarding Statement of Work
Document Ref:X31ZA-BHNHW-J8UR7-SCX5E 'Page 12 of 16 j
- -
On-boarding Statement of Work
Objectives
The objective of GovPilot's on-boarding engagement is_to collect and implement the necessary information to configure the
purchased Modules and their corresponding template variables. This engagement also includes the training of the software in
accordance to the pricing table of this document.
Scope of Work
Work will include the modification of variables as specified on the Service Order under Initial Modules Selected on a per
module basis with a maximum of 12 hours of configuration per module. While the variables we will modify differ on a per
module basis,.variables are generally inclusive but not limited to the following.
• Fees
• Licenses
• Permits
• Ordinances
• Pick=list Fields
Employees
• Workflow Routing
Any additional work requested beyond the specified variables and the 12 hour time limit on a per module basis would be
charged a professional 'services rate of$150/hour.pending customer approval:
Deliverables
GovP'ilot will deliver the following deliverables as part of your on-boarding:
• Selected Modules stated on the Service Order under Initial Modules Selected with fully implemented variables as
provided by the Customer
• Live web training of the modules
Tasks and Responsibilities
Our ability to provide a successful on-boarding experience for our customers is a shared effort. It is crucial that all parties
provide timely responses to any inquiries pertaining to the On-boarding.
Document Ref:X31ZA-BHNHW-J8UR7-SCX5E Page 13 of 16
Task Responsibility
Provide Variable Gathering Tool(s)for completion GovPilot
Completion of the Variable Gathering Tool Grand Terrace City,CA
Host Review of Collected Variables with Customer GovP1lot J
Responses to any additional follow ups for clarification Grand Terrace City,CA
'of Provided variable data
Delivery of Completed Modules GovPilot
Host and Attendance of Training Grand Terrace City,CA
i
Provide Live Web-Training to Customer GovPilot
Timeline for Completion of Work
Upon receipt and review of complete set of variable information collected from the customer,.GovPilot's anticipated
deployment time of a module is 45-60 days. GovPilot assumes a 24-48 hour response time from the,customer upon any
requests for clarification. Failure to respond in a timely response will result in a delay of your module deployment.
Data Import Restrictions
Please note that data will be imported AS IS. Any errors included in the data set will be compiled and provided back to the
customer for correction. It is the.responsibility of the customer to correct the data and resubmit it to GoyPilot should they
want it included in their data set. It is the customers responsibility to obtain their legacy data,GovPilot will,not be.
communicating with third party software vendors on behalf of the customer nor obtaining access to third party software.
GovPilot will perform a maximum of two data imports per module. This requires the customer to provide data to GovPilot on
two separate occasions. The first data import will be to validate and test the legacy data to ensure quality and accuracy
during the onboarding process. The second and final data import will be performed the business day before the module is due
to launch. In the event the customer is brining on legacy data after the module has launched the time and date of the second
data import will be coordinated between GovPilot and the customer
In the event the customer is providing the legacy data the business day the module is set to launch,GovOilot must receive the
data at 3pm on the day prior to launch. Failure to provide data no later than 3pm EST will result.in a rescheduling of your
module launch date.
In the event the customer is negligent in not providing all data,or provides incorrect data,pertaining to a module resulting in
more than 2 data imports,the customer will be charged$250/hour for any subsequent time spent reimporting data after the
second data import. In the event the customer requests more than two data imports they will be charges$250/hour for any
subsequent time spent after the second data import.
r Document Ref:X31ZA-BHNHW.J8UR7-SCXSE-��� F Page 14 of 16�p
Such errors may include,but are not,limited to:
• Incorrect data type for the field
• E.g.,Email addresses in phone number fields/symbols in text and or number fields
• For importing of data that is property related. If there is no existing.block and lot or parcel ID to link the record to,
those records will not be imported.
• The client can update those unique parcel identifiers and provide back to GovPilot should they wish to have
those records in the system.
Credit Card-Vendor Integration-GovPilot is-currently integrated with 11 credit card vendors. There is no additional charge to
configure your modules to take credit card payment for any of the 11 listed: If you would like an integration with a vendor not
on the list,there will be an additional cost of$250/hour in order to perform that integration. GovPilot also reserves.the right to
refuse integration based on documentation provided by the third party credit card vendor,or length of time in order to
complete the integration.
1. Authorize.net
2. Municipay
3. Xpress BiillPay
4: Network Merchants Inc(NMI)
5. Heartland
6. Payeezy
7 Elavon
8. The Satellite.Biz
9. Value Payment Systems
10. FIS Global
11. CardX
r Document Ref:X31ZA-BHNHW-J8UR7-SCX5E Page 15 of 16
Minimum & Recommended System Specifications
The.following system specifications for desktop PCs&Laptops:
Minimum Specifications
OS:Windows 10 32/64-bit:
CPU:Intel Core i3.
RAM:8GB RAM.
Monitor:19-inch..
Network:Broadband Internet connection 50mbps with Latency<10ms.
Browser:Any supported browser(see supported browser list).
Recommended Specifications
OS:Windows 10 64-bit or Windows 11 64-bit.
CPU:Intel Core i5 or more.
RAM:16GB RAM or more.
Monitor:24-inch-or more(preferred'wide screen).
Network:Broadband Internet connection 100mbps with Latency<1 Orris.
Browser:Any supported browser(see supported browser list).
Minimum Specifications for Mobile tablets:
OS: Latest stable version update
CPU:1 GHz or more
RAM:40B RAM.
Monitor: 10-inch or more
Network:Wi-fi or Cellular 4G or more.
Browser:Any mobile browser(see supported browser list).
Browser .'�- Desktop/Mobile Devices
MICROSOFT@ INTERNET EXPLORER@ Not Supported
MICROSOFT@ EDGE(NON-CHROMIUM) Not Supported
MICROSOFT@ EDGE CHROMIUM Latest stable browser version supported ~ ��
GOOGLE CHROME'" Latest stable browser version supported
MOZILLAO FIREFOXO -- Latest stable.browser version supported
APPLE@ SAFARI@ Latest stable browser version supported E
TIP:For optimurn performance,we recommend that users devices adopt the Google Chrome'" or Microsoft@ EDGE browser
and machines with 8 GB of RAM,64-bit OS,21-inch monitor and minimum 50mbps network.bandwidth.
Note that 32-bit systems are subject to memory limitations.To take full advantage of the added RAM,use 64-bit versions of
both the OS and the browser.
Document Ref:X31ZA-BHNHW J8UR7-SCX5E Page 16 of 16
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